Frequently Asked Questions
If you need assistance, please review the frequently asked questions below or contact our support team.
What if my high school isn’t listed on the Portal?
If your high school is not listed, please contact OUAC directly. Please follow the OUAC application direction for sending hardcopy transcripts. It is possible OUAC will indicate to have the transcript sent directly to the university.
How do I pay for my transcript request?
Payments are accepted online with Visa (including Visa Debit), MasterCard and American Express Credit Cards. If you encounter issues with the payment, try using a different browser or a private/incognito window or a different card.
What happens after I submit a transcript request?
You’ll receive an email confirmation once payment is made, followed by updates when your transcript is sent to OUAC or if there are any issues.
For questions related to the transcript request payment, please contact OCAS Customer Contact Centre at https://www.ontariocolleges.ca/en/contact-us
For questions related to your OUAC Undergraduate application, please contact Applicant Services. Refer to https://www.ouac.on.ca/about/contact/